Politique de remboursement

Return and refund policy

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

Return eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The item must be unworn, unused, unwashed, and in its original condition.

• All original packaging, labels, accessories, and components must be included.

• You must provide your order number or other proof of purchase.

• The item must have been purchased directly from our online store.

Because our bands are worn directly against the skin, products showing signs of wear, washing, sweat, stains, odors, damage, or alteration cannot be accepted as change-of-mind returns.

Starting a return

Before returning any item, contact us at support@bandvero.com and include:

• Your full name

• Your order number

• The item you wish to return

• The reason for the return

• Clear photos if the item is damaged, defective, or incorrect

If your return is approved, we will provide the return instructions and return address.

Do not send products back without contacting us first. Unauthorized returns or items sent to an address shown on the parcel packaging may not be accepted or refunded.

Return shipping

For change-of-mind returns, ordering the wrong model or color, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges and return shipping costs are non-refundable unless required by applicable law or the return is caused by our error.

If you receive a damaged, defective, or incorrect item, contact us before returning it. When the issue is confirmed, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for return packages lost or damaged in transit when the customer arranged the return shipment.

Damaged, defective, or incorrect items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of:

• The item

• The problem or defect

• The external packaging

• The shipping label

We will review your request and offer an appropriate resolution, which may include a replacement, exchange, or refund.

Normal wear, accidental damage, improper installation, misuse, unauthorized modification, and damage caused by incorrect washing or care are not considered manufacturing defects.

Exchanges

You may request an exchange within 30 days of delivery, provided the item meets the return eligibility requirements.

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer another item, store credit, or a refund.

The quickest option may be to return the original item for a refund and place a new order after the return has been approved.

Non-returnable items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Worn, used, or washed bands

• Items without their original packaging or components

• Personalized or custom-made products

• Gift cards

• Items marked as final sale or non-returnable

• Products damaged through misuse, improper care, or unauthorized modification

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Order cancellations and changes

Contact us as soon as possible if you need to cancel an order or change its color, model, or shipping address.

We will try to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

If an order has already shipped, you may need to wait until it is delivered and then request a return under this policy.

Refunds

We will inspect your returned item after it arrives.

If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@bandvero.com.

Refund deductions

Where permitted by law, we may reduce or refuse a refund if:

• The item shows signs of use, wear, washing, damage, or alteration.

• Parts, accessories, labels, or original packaging are missing.

• The returned product is not the item originally purchased.

• The item was damaged because it was not packaged securely for return.

• The return does not meet the conditions stated in this policy.

We will not apply deductions where prohibited by applicable consumer law.

Late or missing refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your card issuer or payment provider, as processing delays may apply.

3. If the refund is still missing, contact us at support@bandvero.com.

Returned or refused deliveries

If an order is returned because the delivery address was incomplete or incorrect, the package was refused, or the customer did not collect it, any original shipping charges and return-to-sender fees may be deducted from the refund where permitted by law.

If you would like the order to be shipped again, additional shipping charges may apply.

European Union and United Kingdom customers

If you are located in the European Union, European Economic Area, or United Kingdom, you may have additional statutory cancellation and return rights.

Where applicable, you may cancel an eligible online purchase within the legally required period without providing a reason. Certain products, including personalized goods, may be excluded.

Nothing in this policy limits any mandatory rights available to you under applicable consumer protection law. If this policy conflicts with a mandatory legal right, the applicable law will take priority.

Contact us

For return, exchange, or refund questions, contact:

Email: support@bandvero.com

Please include your order number so we can assist you efficiently.