Shipping policy

Shipping policy

Shipping destinations

We offer worldwide shipping to supported destinations.

If we cannot ship to your address, you will be notified during checkout or contacted after your order is placed. Any payment collected for an order we cannot fulfill will be refunded.

Shipping costs

Available shipping methods and charges are displayed at checkout before payment.

Shipping costs may vary depending on the destination, order value, products, and any active promotion.

Delivery estimates

Estimated delivery normally takes 6–12 business days after shipment.

Business days do not include weekends or public holidays. Delivery estimates are not guaranteed and may be affected by:

• The destination country or region

• Carrier delays

• Customs inspections

• Public holidays

• Severe weather

• High-volume sales periods

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

Order processing

Orders require processing before shipment. Once your order has shipped, you will receive a shipping confirmation email with available tracking information.

Orders placed during weekends, public holidays, promotions, or periods of high demand may require additional processing time.

Order tracking

When tracking is available, a tracking number or tracking link will be sent to the email address provided at checkout.

Tracking information may take several business days to update after shipment. A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Please make sure your email address is correct when placing your order.

Multiple shipments

Orders containing multiple items may be shipped separately because of product availability or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees unless this was clearly stated before checkout.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name

• Street address and building number

• Apartment or unit number, if applicable

• City

• State or province

• Postal code

• Country or region

• Valid telephone number

Contact us immediately if you notice an error in your shipping information.

We will try to update the address, but changes cannot be guaranteed after processing or shipment has started.

We are not responsible for delivery failure or delays caused by incorrect, incomplete, or outdated information supplied by the customer.

Customs duties and import taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country or local authorities.

Unless these charges are collected during checkout, they are the customer’s responsibility and are not included in the product price or shipping cost.

We cannot control or predict customs charges. Please contact your local customs authority for further information before ordering.

Customs processing may also delay delivery.

Delivery attempts

Depending on the carrier, a signature or delivery confirmation may be required.

If nobody is available to receive the package, the carrier may attempt redelivery, leave the package in a safe location, or hold it at a local collection point.

Customers are responsible for following carrier instructions and collecting packages within the required period.

Packages marked as delivered

If tracking shows that your package was delivered but you cannot find it:

1. Check around the delivery location, mailbox, reception area, or any safe place used by the carrier.

2. Ask household members, neighbors, or building staff whether they accepted the package.

3. Contact the carrier using the tracking number.

4. If the package is still missing, contact us at support@bandvero.com.

We will assist with available carrier information, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier, except where required by applicable law.

Delayed or lost packages

If your order has not arrived within the estimated delivery period, check the tracking information first.

If there has been no tracking update for an extended period, contact us at support@bandvero.com with your order number.

We may need to open an investigation with the shipping carrier before offering a replacement, refund, or other resolution.

A package is not considered lost until the carrier confirms the loss or the applicable investigation period has passed.

Damaged packages

If your order arrives damaged, keep the item and all original packaging.

Contact us as soon as possible and provide:

• Your order number

• Clear photos of the product

• Photos of the outer packaging

• Photos of the shipping label

• A brief description of the damage

We will review the information and provide an appropriate solution.

Returned-to-sender packages

A package may be returned to us because of:

• An incorrect or incomplete address

• Refusal of delivery

• Failure to collect the package

• Repeated unsuccessful delivery attempts

• Unpaid customs duties or import charges

If a package is returned for one of these reasons, we will contact you after it is received and inspected.

Additional shipping charges may apply if you request reshipment. If a refund is approved, original shipping fees and return-to-sender costs may be deducted where permitted by law.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to assist you, but changes and cancellations cannot be guaranteed once processing or shipping has started.

After an order has shipped, it cannot be cancelled. You may request an eligible return after delivery in accordance with our Return and Refund Policy.

Contact us

For shipping questions, contact us at:

Email: support@bandvero.com

Please include your order number so we can assist you more efficiently.