Frequently asked questions
Find answers about product compatibility, materials, care, shipping, returns, and payments.
Compatibility
Yes. Our bands are designed to be compatible with WHOOP 5.0. Please check the compatibility information on each product page before ordering.
Yes. Selected bands are compatible with WHOOP MG. Please select the correct model when placing your order.
Of course. Our wristbands are designed to ensure optimal contact between the sensor and the skin. All of our customers have reported that there have been no changes in their recovery, sleep, or heart rate data.
Products and care
Yes. The materials are specially treated to withstand sweat, showers, and demanding daily workouts.
Yes. Hand-wash the band with cool or lukewarm water and mild soap. Rinse thoroughly and allow it to air-dry completely before wearing it again.
Avoid bleach, harsh cleaning products, machine washing, and high-temperature drying.
The band is designed to resist sweat, showers, and everyday water exposure. Avoid prolonged soaking, diving, and exposure to strong chemicals.
Yes. The soft and flexible material is designed for workouts, sleep, travel, and daily activities.
Select your preferred color and compatible device model on the product page before adding the item to your cart.
Orders and shipping
Yes. We offer worldwide shipping to supported destinations. Available shipping options will appear at checkout.
Estimated delivery normally takes 6–12 business days. Delivery times may vary depending on your destination, local carrier, customs processing, and other factors outside our control.
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take some time to appear.
Contact us as soon as possible after placing your order. We will try to help, but changes and cancellations cannot be guaranteed once processing or shipping has started.
Contact us immediately with your order number and the correct address. We cannot guarantee that the address can be changed after your order has entered processing.
Returns and exchanges
You have 30 days from the date you receive your order to contact us and request a return or exchange. Items must meet the conditions stated in our return policy.
Contact our customer support team with your order number and a brief explanation of your request. We will provide further instructions if your order is eligible.
Contact us as soon as possible. Include your order number and clear photos of the item and packaging so our team can review the issue and assist you.
Payments
Available payment methods are displayed at checkout and may vary depending on your location.
Payments are processed through secure payment providers. We do not directly store your complete card details.
Need more help?
If you cannot find the answer you need, please contact our customer support team. Include your order number when asking about an existing order so we can assist you more efficiently.